Terms & Conditions

Terms & Conditions

Booking Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with JDP Hotels Ltd trading as Hotel St Pierre.

Please read them carefully as they set out our respective rights and obligations.

Please note: To make a booking, you may either book online (where available), telephone our Reservations at the hotel on 01924255596

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us”, “hotel” and “our” means JDP Hotels Ltd trading as Hotel St Pierre.

MAKING YOUR BOOKING

The person making the booking (“the party leader”) must be at least 18 years of age and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. (Please note we will refuse entry if none of the staying party are above the age of 18. You must contact us directly if any rooms which are being booked do not have at least 1 adult (18+) staying in them.

 The party leader is responsible for making all payments due to us. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

RATES, PAYMENT, CHANGES AND CANCELLATION

BEST AVAILABLE RATES

These are rates based on room only and bed & breakfast and occasionally dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates: –

Fully flexible rate

  • Credit card guarantee required at time of booking.
  • Full payment will be taken by us on arrival at the hotel – the card holder must be present.
  • Cancellations and amendments are available up to the time of the cancellation policy, which is confirmed at the time of booking, after this 1 night’s accommodation charge will be levied.

SAVER PREPAID RATE/ MULTI NIGHT OFFER

These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates: –

  • Full credit card prepayment is required for duration of stay.
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • The hotel will not refund the payment in the event of a cancellation or non-arrival.
  • No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.

PAYMENT

In respect of all arrangements requiring payment in advance of arrival, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.

Payment for incidental extras (e.g. Food & Drink etc.) must be made directly to us before you check out.

YOUR CONTRACT

A binding contract between you and the hotel comes into existence when we send your confirmation to the party leader.

CHANGES BY YOU

Should you wish to make any changes to your confirmed booking, you must contact us on 01924 255596 as soon as possible. Whilst we will try to assist you, we regret amendment requests cannot always be met. Where an amendment can be made, it may incur increased costs. If you have made your booking through an online agent such as booking.com, hotels.com etc then you will need to contact the agent direct as we are unable to change this on your behalf.

CANCELLATIONS

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our us on 01924255596 or cancel online. Your notice of cancellation will only be effective when it is received by us, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. Any cancellation charges concerned will apply. Please refer to your confirmation for full details of the cancellation policy applicable to your booking.

If we need to cancel your reservation for any reason, we will contact you as soon as possible with a reasonable alternative.

INSURANCE

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the hotel stays. It is your responsibility to ensure that the insurance covers you adequately. We do not check insurance policies.

FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

COMPLAINTS AND PROBLEMS

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform a manager at the hotel. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint.

BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made together with full legal costs as a result of your actions. The Hotel reserves the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, the hotel shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you have any special request, you must advise us at the time of booking. Although we will endeavour to fulfil your request, we regret cannot guarantee the request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we feel unable to properly accommodate the needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However, ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again, it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that we have the availability to meet your requirements in full.

Guide dogs are welcome at out hotel, but please make us aware of your requirements at the time of booking.

 

TRAVEL DOCUMENTS

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents, you will not be entitled to any refund, and we will not be liable for any cost or expense that you may incur as a result.

GENERAL INFORMATION

INCLUDED IN THE PRICE

  • Accommodation with private ensuite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
  • Where breakfast is included in the price a traditional breakfast will be provided each morning.
  • All VAT and service charges, where applicable.
  • Dinner, bed & breakfast prices include an allocation which may be used on our main menu.
  • Free WIFI for guests staying overnight.

NOT INCLUDED IN THE PRICE

  • Expenses incurred the hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
  • Items of personal expenditure.
  • Personal travel insurance.
  • Any items not mentioned in ‘Included in the price’.

 

HOTEL INFORMATION

We may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Meals: Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking.

Dinner, Bed & Breakfast means breakfast and evening meal (or allowance) are included in the price. If you have any special dietary requirements, please let us know so that we know before you travel but note we cannot guarantee that we can satisfy your request.

Rooms & facilities: Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. We may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. All of our rooms are Non-smoking bedrooms.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel may result in your room being resold, and our cancellation terms will apply.

Car parking: You will find free parking at our hotel – please ensure that you register your car registration in the system at the hotel reception to avoid any charges,

Pets: Pets are accepted in a limited number of our rooms; this must therefore be booked directly with the hotel to ensure that we can accommodate your booking in a pet friendly room.  We accept 1 dog per room and there is a nightly charge of £25 per room to cover the deep cleaning costs of that room.

WEBSITE AND PRICING DETAILS

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Should you have any further questions then please do contact us on 01924255596.